Privacy

 

We respect your privacy and are committed to protecting your personal information. This simple policy explains what data we collect, why we collect it, and what we do with it.

We only collect information that is necessary for us to provide you with our services and improve your experience.

Contact Information: This includes your name, email address, phone number, and shipping address. We collect this when you place an order, sign up for our newsletter, or use a contact form.

Payment Information: Details required to complete a purchase. Note: We do not store your full credit card details. These are securely processed by our trusted payment provider (e.g., Stripe, PayPal, Shopify Payments).

Website Usage Data: Information about how you use our site, like your IP address, browser type, pages viewed, and time spent on our site. This is collected automatically using tools like Google Analytics.

Communication History: Any information you provide when you contact us via email, phone, or social media.

How and Why We Use Your Information

We use your personal information for the following specific purposes:

To Fulfil Orders: We need your contact and shipping information to process your payment, pack your order, and arrange delivery.

To Communicate with You: To respond to your questions, provide customer support, and send you important updates about your order.

For Marketing (Optional): If you opt-in, we use your email to send you our newsletter, promotional offers, and updates. You can unsubscribe at any time using the link in the email.

To Improve Our Website: We use data (like what pages are most popular) to see what's working and fix any issues on our site.

To Comply with the Law: To meet our legal obligations under New Zealand law, such as tax and accounting requirements.

 

Who We Share Your Information With

We will never sell your personal information. We only share it with trusted third parties who help us run our business and who are also required to protect your data.

We share data with:

Payment Processors: To securely handle your transactions.

Shipping Providers: To deliver your order.

Website Hosting & IT Support: Services that keep our website running and secure.

Analytics Services: To help us understand how people use our site.

Note on Cookies: Like most websites, we use "cookies" (small data files stored on your device) to track website traffic and improve your browsing experience. You can manage or disable cookies in your browser settings.

 

Your Rights (Privacy Act 2020)

As a visitor to our website, you have rights regarding your personal information under the NZ Privacy Act 2020:

Right to Access: You can ask us for a copy of the personal information we hold about you.

Right to Correction: If you believe any of the information we hold is wrong, you can ask us to correct it.

We will respond to your request to access or correct information within 20 working days.

 

 Data Security and Storage

We take reasonable steps to keep your personal information safe from loss, unauthorised access, or misuse. This includes using encryption (SSL), secure passwords, and limiting who on our team has access to your data.